Complaints Procedure | Avonside Auto

Last updated: 22 July 2026

We aim to get things right first time, but if something's gone wrong, here's how to raise it and what to expect.

Step 1 — Talk to us directly

Most issues are resolved quickly by contacting us directly: email sales@avonsideauto.co.uk or call 07405 778682. Please include your name, registration number of the vehicle, and a description of the issue.

Step 2 — Formal written complaint

If we can't resolve things informally, please put your complaint in writing to sales@avonsideauto.co.uk. We will acknowledge it within 5 working days and aim to provide a full response within 14 working days.

Step 3 — Independent resolution

If we cannot resolve your complaint between us, you may be able to refer it to an independent Alternative Dispute Resolution (ADR) provider, such as The Motor Ombudsman (motorombudsman.org), depending on trade body membership.

You can also contact the Citizens Advice consumer helpline for free, impartial advice at any point.

If you believe a vehicle you've purchased doesn't meet the standards required by the Consumer Rights Act 2015, please raise this with us as early as possible — the sooner we know, the sooner we can help.